Terms of Service

These Terms of Service ("Terms") govern your use of moveoutmoney.com and the products and services offered on it (together, the "Service"), operated by MoveOutMoney ("we," "us," or "our"). By using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. MoveOutMoney is self-help software — not a law firm

MOVEOUTMONEY IS A SELF-HELP SOFTWARE PRODUCT. WE ARE NOT A LAW FIRM, WE ARE NOT YOUR ATTORNEY, AND WE DO NOT PROVIDE LEGAL ADVICE. USE OF THE SERVICE DOES NOT CREATE AN ATTORNEY–CLIENT RELATIONSHIP. THE SERVICE IS NOT A SUBSTITUTE FOR THE ADVICE OF AN ATTORNEY LICENSED IN YOUR STATE.

The Service provides general information about state and local laws, software tools that help you organize your own information and documents, document preparation at your direction, deadline reminders, and logistics services such as printing and mailing. We do not evaluate the merits of your individual situation, recommend legal strategies, advocate on your behalf, negotiate for you, or represent you in any proceeding. Every document the Service prepares is prepared at your direction, is reviewed and approved by you before it is sent, and is sent in your own name. Decisions about whether and how to act — including whether to send any letter or pursue any claim — are yours alone. If you want advice about your specific situation, consult a licensed attorney; many states also offer free or low-cost legal aid to eligible renters.

2. What we promise — and what we don't

What we promise: we will do what we say we will do to help you. That means performing the services described for the product you purchased — analyzing the information and documents you provide, preparing documents from that information, presenting each document to you for review, mailing the documents you approve by the method described (such as certified mail with tracking), and monitoring the dates and deliveries we say we will monitor. Nothing is sent, filed, or acted on without your approval.

What we do not promise: results. WE DO NOT GUARANTEE SUCCESS OR ANY OUTCOME — including that your landlord will respond, that your deposit or any portion of it will be returned, that any penalty or additional amount will be recovered, or that any deadline will produce a particular legal effect. Information on the Service about deadlines, penalties, or amounts a renter "may be entitled to pursue" describes what statutes may allow — not what you will receive. Statutory remedies frequently depend on facts, defenses (such as good faith or substantial compliance), and the decisions of courts and other parties outside our control. Our responsibility is to perform the process faithfully; the outcome of that process is not ours to promise.

3. Your responsibilities

You are responsible for the accuracy and completeness of everything you provide — names, addresses, dates, documents, and the information you confirm in the app. Documents are prepared from what you give us; you must review each document and approve it before it is sent. You are responsible for meeting your own deadlines, including any the Service is unable to determine from the information you provided. You must be at least 18 years old and use the Service only for your own genuine tenancy matters and only for lawful purposes.

4. Purchases, payments, and refunds

Our products are one-time flat-fee purchases processed by Stripe. We do not store your payment card details. Prices are shown before checkout and may change for future purchases. If you contact us at info@moveoutmoney.com within 30 days of purchase and we have not yet mailed any letter for your case, we will refund your purchase in full. Once a letter has been printed and mailed, the mailing costs are incurred and the purchase is non-refundable except where required by law.

5. AI-assisted document review

The Service uses artificial intelligence to extract information from documents you upload (such as your lease). AI extraction can make mistakes; that is why every extracted fact is presented to you for confirmation, with a citation to your document. You are responsible for verifying extracted information before relying on it.

6. Acceptable use

You agree not to use the Service to send harassing, fraudulent, or knowingly false correspondence; to misrepresent facts; to upload content you do not have the right to use; to probe, disrupt, or reverse-engineer the Service; or to resell the Service. We may suspend or terminate access for violations.

7. Intellectual property

The Service — including its software, content, templates, and state playbooks — is owned by us or our licensors. You receive a limited, personal, non-transferable license to use it for your own case. Documents generated for your case are yours to use for that case.

8. Third-party services

The Service relies on third-party providers, including Stripe (payments), Lob (printing and mailing), Anthropic (AI document processing), and Amazon Web Services (hosting). Their availability affects ours, and their terms govern their services. USPS delivery times and tracking are outside our control.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT INFORMATION ON IT IS COMPLETE OR CURRENT FOR YOUR JURISDICTION.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE. WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST DEPOSITS, LOST CLAIMS, OR MISSED DEADLINES. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

11. Indemnification

You agree to indemnify and hold us harmless from claims arising out of your misuse of the Service, your violation of these Terms, or the content of communications you approve and send.

12. Dispute resolution

Most concerns can be resolved by emailing info@moveoutmoney.com — please try that first. Any dispute that cannot be resolved informally shall be resolved by binding individual arbitration under the rules of the American Arbitration Association, and you and we each waive the right to a jury trial and to participate in a class action. Either party may instead bring an individual claim in small claims court — a venue we obviously respect. These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules.

13. Changes

We may update these Terms from time to time. The "Last updated" date above reflects the current version, and continued use after changes means you accept them.

14. Contact

Questions about these Terms: info@moveoutmoney.com.